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Technical Support Analyst - Tier I at Lightspeed DMS - ApplyBlast

Technical Support Analyst - Tier I

Lightspeed DMS

3 days ago

South Jordan, Utah, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Support Analyst - Tier I provides advanced technical support for dealers using Lightspeed's Dealer Management Solution (DMS) software, diagnosing and troubleshooting complex software, networking, and hardware issues. This high-impact role involves managing support tickets, collaborating with cross-functional teams to improve software quality, and driving dealer satisfaction through process improvements. The position offers comprehensive training and a clear career growth path into senior technical, product management, or leadership roles.

Responsibilities

Diagnose and troubleshoot complex software, networking, and hardware issues
Provide advanced technical support via phone, email, live chat, and ticketing systems
Collaborate with developers and product managers to surface recurring DMS issues

Skills

About Lightspeed DMS

lightspeeddms.com

Headquarters

Salt Lake City, Utah, United States

Company Size

501-1000 employees

Founded

1984

View Profile

Lightspeed DMS is a dealer management system offering POS and CRM software tailored for RV, marine, trailer, golf, powersports, and outdoor equipment dealerships. Its platform centralizes inventory management, service ticketing, and customer relationship tools to streamline dealership workflows. Designed to improve operational efficiency and profitability, Lightspeed helps dealers manage sales, parts, service, and customer data from a single, industry-focused solution.