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Tier-One Technical Support at Carnegie Mellon University - ApplyBlast

Tier-One Technical Support

Carnegie Mellon University

1 month ago

4.4 on Glassdoor

Arlington, Virginia, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The SEI is seeking a highly motivated tier-one technical support professional to provide advanced IT support and services for Windows, Mac, and Linux operating systems. This customer-centric role involves diagnosing and troubleshooting a wide variety of technical issues, including hardware, software, and networking problems. The ideal candidate will demonstrate excellent problem-solving skills and a commitment to delivering reliable help desk services.

Responsibilities

Diagnose and resolve technical user problems across multiple operating systems
Install and configure system and application software including email and office applications
Provide training and documentation for system capabilities and new technology adoption

Skills

About Carnegie Mellon University

cmu.edu

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

5001-10000 employees

Founded

1900

View Profile

CMU is a global research university known for its world-class, interdisciplinary programs: arts, business, computing, engineering, humanities, policy and science.