Technical Support Analyst
Trimble(2 months ago)
About this role
The Technical Support Analyst provides front-line technical support for Trimble’s e-Builder SaaS product, resolving client incidents via phone and email and ensuring high customer satisfaction. The role focuses on incident analysis, escalation management, and collaborating across teams to deliver timely solutions in a production environment.
Required Skills
- Customer Satisfaction
- Incident Analysis
- Cross-Functional
- Technical Communication
- Case Management
- On-Call Support
- SaaS Support
- Troubleshooting
- Diagnostics
- Escalation Management
+16 more
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