Strategic Technical Support Analyst
Waystar(1 month ago)
About this role
The Enterprise Technical Support Analyst at Waystar is a front-line support contact for the company's most strategic clients, handling inquiries via phone and the web portal. The role supports Waystar’s healthcare payments platform by diagnosing issues, documenting cases, and coordinating with internal teams to ensure timely resolution. The position emphasizes professionalism and strong client communication while working with high-profile healthcare customers.
Required Skills
- Troubleshooting
- Customer Service
- EDI Files
- Microsoft Office
- Communication
- Documentation
- De-Escalation
- Case Management
- Analytical Skills
- Phone Support
Qualifications
- Bachelor's Degree
About Waystar
waystar.comWaystar’s cloud-based software provides end-to-end revenue cycle management solutions to simplify healthcare payments and accelerate financial results.
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