Technical Support Analyst
Trimble(2 months ago)
About this role
A Technical Support Analyst at Trimble supports users of the e-Builder SaaS product within the global support organization, helping ensure strong customer satisfaction and product adoption. The role interfaces with customers and internal teams across technical and nontechnical contexts and participates in a 24x7 production support environment.
Required Skills
- Customer Satisfaction
- Communication
- Troubleshooting
- Diagnostic Tools
- SaaS Support
- SQL
- XML
- HTML
- Scripting
- Root Cause Analysis
+11 more
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