ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Support Analyst at ComplyAdvantage - ApplyBlast

Technical Support Analyst

ComplyAdvantage

4 months ago

4.0 on Glassdoor

Singapore

Hybrid

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Technical Support Analyst at ComplyAdvantage serves as the first line of defense for L1 support across the APAC region, handling inbound technical requests via ticketing systems and email. Fluent in English and Mandarin, the role involves triaging, resolving issues independently, and escalating complex matters to specialized teams while ensuring high customer satisfaction. Working within a regulated fintech environment, the analyst must maintain strict data handling protocols while collaborating cross-functionally to drive product improvements and operational efficiency.

Responsibilities

Serve as the first point of contact for inbound APAC support requests via ticketing platform and email
Triage and resolve L1 technical issues independently while escalating complex matters to specialized teams
Maintain strict adherence to information security policies when handling sensitive customer PII data
Proactively communicate with customers regarding ticket status and provide timely updates on escalations
Contribute to knowledge base maintenance and identify recurring issues to drive product improvements

Skills

About ComplyAdvantage

complyadvantage.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2014

View Profile

ComplyAdvantage is an AI-driven compliance company that helps banks, fintechs, and other regulated businesses detect financial crime, AML, sanctions, and fraud risk. Their platform combines proprietary global risk data, machine‑learning screening, transaction monitoring, and continuous watchlist coverage to automate labor‑intensive processes, reduce false positives, and cut onboarding times (they claim up to 95% of reviews can be automated and onboarding time halved). Delivered via APIs and integrations, ComplyAdvantage enables teams to scale investigations, streamline workflows, and stay current with evolving regulatory requirements.