Technical Support Architect
Assent
About this role
The Technical Support Architect at Assent is a senior-level role focused on providing expert support for SaaS products, including troubleshooting, escalations, and collaboration with engineering teams. The role involves working with AI-driven workflows, analyzing complex issues, and mentoring support staff to improve customer service quality.
Skills
About Assent
assent.comAssent provides a supply chain sustainability and compliance platform that helps manufacturers collect, manage, and validate supplier data for areas such as product compliance, trade compliance, and ESG. Its software is used to support regulatory requirements and risk management across complex supply chains.
About Assent
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Assent.
Salary
$100k – $130k
per year