Senior Technical Support Engineer
GoFundMe
About this role
GoFundMe is seeking a Senior Technical Support Engineer to serve as a troubleshooting expert, liaising between customer support and technical teams to resolve platform issues and improve user experience. The role involves collaboration, documentation, and escalation management to support non-profit customers using SaaS applications.
Skills
About GoFundMe
gofundme.comIndustry
Finance
GoFundMe is the global leader in crowdfunding and online fundraising, enabling individuals, groups, and nonprofits to create campaigns for personal causes, medical expenses, emergencies, education, and community projects. The platform offers quick, customizable fundraiser pages, integrated payment processing, social-sharing and fundraising tools to help campaigns gain visibility and collect donations. Trusted by over 100 million people worldwide, GoFundMe emphasizes ease of use, reach across multiple countries, and resources to help organizers manage and grow their campaigns.
Recent company news
Crowell & Moring LLPBipartisan Group of State Attorneys General and State Charity Regulators Send Letter to GoFundMe: Implications for Charities and Companies
11 hours ago
Bergen RecordHow do I know if a GoFundMe page is legitimate? Here are some tips
1 day ago
Hudson Valley PressAttorney General James Demands Transparency from GoFundMe
1 day ago
North Penn NowPA AG, Secretary of State call for proof GoFundMe removed unauthorized donation sites
2 days ago
The Desert SunWhy is a California official demanding accountability from GoFundMe?
1 week ago
About GoFundMe
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for GoFundMe.
Salary
$75k – $95k
per year