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Technical Support Engineer 2 at Twilio - ApplyBlast

Technical Support Engineer 2

Twilio

25 days ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role serves as the voice of Twilio to customers and partners, acting as a subject matter expert for the Programmable Messaging API. The Technical Support Engineer 2 provides friendly, professional customer service while troubleshooting message deliverability issues and debugging customer code. The position requires strong problem-solving skills and the ability to communicate complex technical information to both technical and non-technical audiences via phone, email, and chat.

Responsibilities

Troubleshoot message deliverability issues and debug customer code
Guide customers through SMS application development via phone and chat
Collaborate with product and engineering teams to report bugs and improve processes

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.