Tier 2 Support Technician

inKind(3 days ago)

RemoteFull TimeJunior$55,000 - $65,000Customer Support

About this role

The Tier 2 Support Technician provides technical support and customer service primarily via email and phone, assisting restaurant guests and owners with their issues. The role involves technical communication, problem-solving, and coordinating with development teams to resolve customer concerns efficiently.

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Required Skills

Zendesk
Customer Service
Technical Support
Communication
Problem Solving
CRM
Organization
Remote Work
Ticketing

About inKind

inkind.com

inKind is a dining rewards app that helps users discover top restaurants and earn up to 20% back on meals. The app lets diners browse menus, find nearby spots, and pay their bill seamlessly to collect rewards. inKind works with participating restaurants across the U.S. to deliver curated dining deals and simplify guest payments, appealing to value-conscious customers and restaurants seeking repeat business.

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