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Technical Support Engineer 2 at Twilio - ApplyBlast

Technical Support Engineer 2

Twilio

10 hours ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer 2 role at Twilio involves supporting customers' use of the Programmable Messaging product and acting as a subject matter expert for the API. This position requires providing professional customer service, troubleshooting complex technical issues, and managing escalations with carrier partners. The role demands strong communication skills to address both technical and non-technical audiences while maintaining efficiency under pressure.

Responsibilities

Resolve complex customer requests and troubleshoot message deliverability issues
Manage escalations with Carrier partners and support Wholesale providers
Collaborate with Product and Engineering teams to report bugs and improve processes

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.