Technical Specialist - Tier 2 (Messaging)

Commvault(1 month ago)

HybridFull TimeMedior$79,122 - $105,727 (estimated)Customer Support

About this role

A Technical Specialist — Tier 2 (Messaging) on Commvault’s Customer Support team provides advanced troubleshooting and root-cause analysis for messaging backup and recovery (Exchange, O365, SharePoint, OneDrive, Lotus Notes/Domino). The role collaborates with Tier 1 teams, Product Engineering, and subject matter experts to resolve complex incidents, manage escalations, and improve customer satisfaction. It involves deep log analysis, issue reproduction, protocol troubleshooting, and using PowerShell to automate analysis and reproduction tasks.

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Required Skills

Messaging
Exchange
O365
SharePoint
OneDrive
Lotus Notes
Troubleshooting
Log Analysis
Root Cause
PowerShell

+8 more

About Commvault

commvault.com

New Relic is a cloud-based observability platform that helps engineering and DevOps teams monitor, troubleshoot, and optimize applications, infrastructure, and customer experiences in real time. Its suite includes application performance monitoring (APM), distributed tracing, logs, infrastructure and Kubernetes monitoring, synthetic and real-user monitoring, dashboards, alerts, and a unified telemetry data platform for ingesting and querying metrics, traces, and logs. Developers and SREs use New Relic to instrument code and systems, correlate telemetry across services, speed incident response, and drive performance improvements.