Technical Specialist - Tier 2 (Messaging)
Commvault
About this role
A Technical Specialist — Tier 2 (Messaging) on Commvault’s Customer Support team provides advanced troubleshooting and root-cause analysis for messaging backup and recovery (Exchange, O365, SharePoint, OneDrive, Lotus Notes/Domino). The role collaborates with Tier 1 teams, Product Engineering, and subject matter experts to resolve complex incidents, manage escalations, and improve customer satisfaction. It involves deep log analysis, issue reproduction, protocol troubleshooting, and using PowerShell to automate analysis and reproduction tasks.
Skills
About Commvault
commvault.comCommvault is an enterprise software company that provides data protection, backup, recovery, and cyber resilience solutions for on-premises, cloud, and hybrid environments. Its platform helps organizations manage data security, disaster recovery, and compliance across workloads and infrastructure.
Recent company news
MarketBeatFirst Trust Advisors LP Increases Stock Position in CommVault Systems, Inc. $CVLT
4 days ago
StockStoryVeeva Systems, Upstart, Paycom, Commvault, and Agilysys Shares Skyrocket, What You Need To Know
2 weeks ago
Stock Titan24B stolen logins: Commvault–CloudSEK move to stop AI-fueled identity attacks
1 week ago
PR NewswireCommvault Announces Intent to Acquire Data and AI Security Company Satori Cyber
Jul 24, 2025
TIKR.comTrading Near 52-Week Lows, Can Commvault Stock Rebound in 2026?
3 weeks ago
About Commvault
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Commvault.
Salary
$79k – $106k
per year