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Technical Support Engineer 3 at Twilio - ApplyBlast

Technical Support Engineer 3

Twilio

29 days ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Technical Support Engineer 3 at Twilio supports customers using the Twilio platform, acting as a subject matter expert for APIs and SDKs to resolve complex technical requests. This remote role involves troubleshooting via multiple communication channels, identifying upsell opportunities, and managing customer escalations while maintaining SLA compliance. The position requires strong programming and networking skills to effectively assist a global customer base.

Responsibilities

Resolve complex customer requests via multiple support channels
Identify adoption and upsell opportunities for customers
Mentor team members and contribute to knowledge articles

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.