Associate Technical Support Engineer

NICE

2 months ago

3.8 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer (TSE) is a frontline support role providing technical assistance to customers' technical support and IT teams for NiCE's contact center software solutions. The role focuses on diagnosing complex technical issues, delivering professional B2B customer service, and ensuring timely resolution through clear communication and collaboration across teams. The TSE also contributes to knowledge base content and develops subject-matter expertise in core technologies.

Skills

Qualifications

Associates DegreeWorking Towards Bachelors Degree

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.