Technical Support Engineer - Customer Experience
Sonos
About this role
The Technical Support Engineer at Sonos works on escalated customer cases to isolate and resolve product-related technical issues across hardware, software, and third-party integrations. The role logs and tracks bugs, collaborates with engineering and release teams, and captures critical feedback to improve product and customer experience. This is a hybrid position based in Glasgow, requiring candidates to live within commuting distance and be in-office about three days per week.
Skills
Qualifications
About Sonos
sonos.comSonos is the ultimate wireless home sound system: a whole-house WiFi network that fills your home with brilliant sound, room by room.
Recent company news
WIREDSonos Still Makes My Favorite Streaming Speakers. Here Are the Best Models to Build Out Your Multiroom Empire
3 days ago
Fast CompanySonos has a plan to make you love its speaker system again
2 days ago
Bloomberg.comHow Sonos CEO Tom Conrad Is Reshaping the Audio Brand After App Disaster
2 days ago
9to5MacSonos CEO explains why company killed Apple TV 4K competitor before launch
2 days ago
Yahoo FinanceSONO Strengthens Portfolio With the Launch of Sonos Play & Era 100 SL
1 day ago
About Sonos
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Sonos.
Salary
$138k – $182k
per year