Technical Support Engineer - Customer Experience
Sonos(2 months ago)
About this role
The Technical Support Engineer at Sonos works on escalated customer cases to isolate and resolve product-related technical issues across hardware, software, and third-party integrations. The role logs and tracks bugs, collaborates with engineering and release teams, and captures critical feedback to improve product and customer experience. This is a hybrid position based in Glasgow, requiring candidates to live within commuting distance and be in-office about three days per week.
Required Skills
- Technical Support
- Network Engineering
- TCP/IP
- Wireshark
- Wireless Networking
- Troubleshooting
- Bug Reporting
- Knowledge Base
- Customer Communication
- Linux
+2 more
Qualifications
- Undergraduate Degree in Computer Science, Engineering, IT or Network Administration
About Sonos
sonos.comSonos is the ultimate wireless home sound system: a whole-house WiFi network that fills your home with brilliant sound, room by room.
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