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Technical Support Engineer II at ESET - ApplyBlast

Technical Support Engineer II

ESET

2 days ago

4.0 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

A Technical Support Engineer provides technical product support to customers, partners, and resellers using ESET products. The role involves validating incoming requests for known issues, documenting previously unknown issues for escalation, and serving as an expert in at least one ESET product. The position requires strong analytical skills, knowledge of cybersecurity and computer networking, and the ability to troubleshoot and resolve technical issues.

Responsibilities

Provide technical support to customers, partners, and resellers for ESET products
Document, process, and analyze incoming customer requests through all communication channels
Qualify and escalate undocumented issues to next level support teams according to defined processes

Skills

About ESET

eset.com

Headquarters

Bratislava-Petržalka, Bratislava, Slovakia

Company Size

1001-5000 employees

Founded

1992

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Best IT security solutions for your home and business devices. Try ESET antivirus and internet security solutions for Windows, Android, Mac or Linux OS.