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Technical Support Specialist at Lightspeed Systems - ApplyBlast

Technical Support Specialist

Lightspeed Systems

1 month ago

3.4 on Glassdoor

Austin, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist provides front‑line technical assistance for Lightspeed’s product suite, helping customers troubleshoot software, device, networking, and configuration issues. The role involves communicating status and solutions, assisting with product setup and integrations, and collaborating with product and engineering teams to resolve complex challenges.

Responsibilities

Provide technical support to customers via phone, email, and chat
Troubleshoot software, device, and networking issues across product suite
Collaborate with product and engineering teams to resolve complex challenges

Skills

About Lightspeed Systems

lightspeedsystems.com

Headquarters

Austin, Texas, United States

Company Size

201-500 employees

Founded

1999

View Profile

Lightspeed Systems is an EdTech software company that provides cloud-based management and safety tools for K–12 schools. Its platform gives districts visibility and control over school networks and devices—offering web filtering, classroom device management, student safety/threat detection, compliance, and analytics to drive engagement and ROI. Schools use Lightspeed to enforce policies, protect students online, monitor behavior, and simplify device and content management across 1:1 and hybrid learning environments. The company emphasizes safety, security, equity, and ease of use for educators and IT teams.