Technical Support Engineer III (Hybrid: Boston, MA - US)

Energy Solutions - USA(1 month ago)

HybridFull TimeSenior$95,000 - $125,000Information Systems

About this role

Technical Support Engineer III is a senior-level role on the Information Systems team serving as the escalation contact and subject-matter expert for the company’s software products. The position supports improvements to product quality, support processes, and overall customer experience while collaborating with cross-functional teams. The role reports to the Software Support Manager and operates in a hybrid model with offices across multiple U.S. cities.

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Required Skills

Troubleshooting
Escalation Management
Infrastructure
Networking
Servers
Python
Databases
Cloud
APIs
Automation

+8 more

Qualifications

Bachelors Degree in Computer Science, Information Technology or Related Field

About Energy Solutions - USA

energy-solution.com

Energy Solution is an energy services company that designs and delivers renewable energy, energy-efficiency, and storage projects for residential, commercial, and industrial clients. They provide end-to-end services including energy audits and feasibility studies, system design and installation (solar PV, batteries, controls), permitting and financing, plus ongoing operations and performance monitoring. The company focuses on reducing energy costs and carbon footprint by combining engineering expertise with digital energy management and performance guarantees. Clients pick Energy Solution for tailored, scalable projects that blend technical delivery, financing options, and long‑term service support.