Technical Support Engineer III

ShipBob, Inc.(1 month ago)

RemoteFull TimeSenior$130,295 - $175,224 (estimated)Software Operations Center (SOC)

About this role

Technical Support Engineer III in ShipBob's Software Operations Center (SOC) is a senior, subject-matter expert role focused on maintaining production reliability and driving continuous improvement of support processes. The position supports a remote-first, cloud-first environment, partners with engineering and operations teams, and acts as a mentor and escalation point for junior staff. It reports to the Manager, Software Operations Center and is based remotely in India.

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Required Skills

Escalation Management
Troubleshooting
Root Cause
Automation
IAM Management
Ticketing Management
Documentation
Collaboration
NET
.NET

+10 more

Qualifications

Bachelor's in Computer Science
Bachelor's in Engineering
ITIL
SRE
Cloud Certification

About ShipBob, Inc.

shipbob.com

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.