Technical Support Engineer - Italian Speaking
Twilio
About this role
This role is a Technical Support Engineer 2 within Twilio’s Customer Support organization, contributing to the company’s remote-first culture and global customer experience. The position is remote-based in Ireland and operates within a 24/7 support model, requiring flexibility for weekends, holidays, and occasional travel. Twilio emphasizes inclusion, employee growth, and well-being across its teams.
Skills
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
Recent company news
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About Twilio
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Twilio.
Salary
$77k – $103k
per year