Technical Support Engineer - Italian Speaking
Twilio(3 months ago)
About this role
This role is a Technical Support Engineer 2 within Twilio’s Customer Support organization, contributing to the company’s remote-first culture and global customer experience. The position is remote-based in Ireland and operates within a 24/7 support model, requiring flexibility for weekends, holidays, and occasional travel. Twilio emphasizes inclusion, employee growth, and well-being across its teams.
Required Skills
- Customer Support
- Billing Support
- Process Improvement
- Escalation Management
- Coaching
- SLA Management
- CSAT
- Technical Communication
- Prioritization
- Salesforce
+6 more
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
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