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Technical Support Engineer L1/L2 (EU) at Cyberhaven - ApplyBlast

Technical Support Engineer L1/L2 (EU)

Cyberhaven

9 months ago

3.8 on Glassdoor

Cluj, Romania

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Support Engineer L1/L2 at Cyberhaven is responsible for providing technical assistance and problem-solving support for the company's AI Data Security platform. This role involves troubleshooting customer issues, escalating complex problems to engineering teams, and building strong relationships with clients and internal stakeholders. The engineer will document bugs, create knowledge base articles, and help develop processes to enhance support efficiency and customer satisfaction while working in a fast-paced, SaaS-based security environment. Candidates should have a strong technical background in security and endpoint technologies, with proficiency in tools like Salesforce, JIRA, and GitHub.

Skills

About Cyberhaven

www.cyberhaven.com

Headquarters

Palo Alto, California, United States

Company Size

51-200 employees

Founded

2016

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Cyberhaven is a data security company offering an AI-native platform designed to protect organizations in the agentic enterprise era. Their platform combines data lineage tracking with advanced DLP, insider risk management, AI security, and data security posture management (DSPM) across endpoints, SaaS, cloud, and hybrid environments. By tracing the full lifecycle of data and leveraging agentic AI, Cyberhaven helps organizations prevent data exfiltration, manage insider threats, secure AI usage, and accelerate incident investigations.