Technical Support Engineer L1/L2 (EU)
Cyberhaven(1 month ago)
About this role
The Technical Support Engineer L1/L2 at Cyberhaven is responsible for providing technical assistance and problem-solving support for the company's AI Data Security platform. This role involves troubleshooting customer issues, escalating complex problems to engineering teams, and building strong relationships with clients and internal stakeholders. The engineer will document bugs, create knowledge base articles, and help develop processes to enhance support efficiency and customer satisfaction while working in a fast-paced, SaaS-based security environment. Candidates should have a strong technical background in security and endpoint technologies, with proficiency in tools like Salesforce, JIRA, and GitHub.
Required Skills
- Technical Support
- Problem Solving
- Customer Focus
- Troubleshooting
- Issue Resolution
- Communication Skills
- Stakeholder Management
- Salesforce
- JIRA
- GitHub
+6 more
About Cyberhaven
www.cyberhaven.comCyberhaven is a leading provider of modern data security solutions, focused on redefining how organizations protect their sensitive information in today's dynamic environments. Their innovative platform combines data lineage tracking with advanced content inspection to enhance data loss prevention (DLP) and insider risk management. By leveraging AI-driven technology, Cyberhaven not only streamlines data security but also ensures compliance without disrupting business operations. The company empowers organizations to gain deep visibility into data movements and effectively respond to emerging threats.