ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Support Engineer - L2 Routing at Hewlett Packard Enterprise - ApplyBlast

Technical Support Engineer - L2 Routing

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

As a Level 2 Technical Support Engineer at HPE, this individual contributor role focuses on providing technical assistance for Juniper router and switch series products within the Global Edge-to-Cloud company's TAC. The position involves troubleshooting complex hardware and software networking issues, managing critical customer escalations, and documenting solutions while collaborating with stakeholders. Candidates must have deep expertise in IP networking protocols, routing technologies, and packet-level analysis to serve as an escalation point for other support groups.

Responsibilities

Troubleshoot complex hardware and software issues on Juniper network devices
Manage and own critical customer escalations across global teams
Replicate customer environments and network problems in the lab
Facilitate communication among customers, partners, and internal stakeholders
Document case resolutions and improve support processes

Skills

Qualifications

B.E. in Electronics Engineering or Computer ScienceCCNA or CCNP CertificationJNCIS-M or JNCIE-M CertificationCCIE-SP Certification

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

View Profile

Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.