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Technical Support Engineer – Mist Assurance at Hewlett Packard Enterprise - ApplyBlast

Technical Support Engineer – Mist Assurance

Hewlett Packard Enterprise

2 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves triaging and resolving customer-reported technical issues for HPE Networking, focusing on delivering a positive customer experience and meeting defined service level agreements. The position requires collaborating with senior team members, analyzing logs, and maintaining knowledge base documentation to support faster issue resolution. It offers opportunities for career growth and continuous learning in advanced networking, cloud solutions, and automation tools.

Responsibilities

Triage and resolve customer-reported issues with a focus on delivering a positive customer experience
Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues
Analyse logs and system outputs to identify known issues and escalate appropriately when needed

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.