Technical Support Engineer (Tier 3)
Reputation(1 month ago)
About this role
Reputation is hiring a Technical Support Engineer to serve as the top-tier technical escalation point for its AI-powered reputation management platform. The role operates at the intersection of Support and Engineering, focusing on the most complex platform-level issues and improving overall platform reliability. This position has broad impact on customer trust and internal efficiency through deep investigation and continuous improvement.
Required Skills
- Technical Support
- Escalation Management
- Log Analysis
- Code Tracing
- System Diagnostics
- Scripting
- Python
- Java
- Bash
- REST APIs
+11 more
Qualifications
- BS in Computer Science
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