Technical Support Engineer

Redis(1 month ago)

HybridFull TimeSenior$123,487 - $165,841 (estimated)Technical Support

About this role

Redis is hiring a Technical Support Engineer to join its Global Customer Technical Support team, helping enterprise customers with Redis Enterprise software. The role supports high-profile customers across cloud and on-premises environments, contributing to a fast-growing pre-IPO company and offering continual technical learning and collaboration with engineering and product teams. It emphasizes customer focus, cross-team communication, and the opportunity to influence product and support processes.

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Required Skills

Troubleshooting
Issue Reproduction
Documentation
Engineering Collaboration
Root Cause
Performance Analysis
Testing
Deployment
Upgrades
Escalation Management

+13 more

Qualifications

BS in Computer Science
BS in Information Systems

About Redis

redis.io

Redis is a real-time data platform built on the high-performance, in‑memory Redis database that developers use to build blazing-fast apps. It includes open‑source Redis plus commercial offerings like Redis Enterprise and Redis Cloud, delivering caching, persistent key‑value storage, streams, pub/sub, search, JSON, graph and module extensions. The platform emphasizes low latency and high throughput with features for clustering, persistence, high availability and seamless scaling across cloud and on‑prem deployments. Enterprises and developers choose Redis for real‑time workloads, session stores, caching, leaderboards, analytics and other latency‑sensitive services.