Technical Support Engineer

Atlan(2 months ago)

RemoteFull TimeSenior$116,352 - $156,912 (estimated)Customer Experience

About this role

A Technical Support Engineer at Atlan is responsible for troubleshooting complex technical issues related to the company's active metadata platform, ensuring seamless operation of integrations and data pipelines for clients. The role requires collaboration with cross-functional teams, including Product, Engineering, and Customer Success, to identify and resolve escalations while developing reusable documentation and processes. Strong technical expertise in APIs, cloud platforms (AWS, GCP, Azure), and modern data stack tools like Snowflake and Fivetran is essential, along with a problem-solving mindset to enhance customer experience and product quality.

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Required Skills

Technical Support
Troubleshooting
Root-Cause Analysis
Cross-Functional Collaboration
Documentation
Customer Experience
Complex Issue Resolution
Kubernetes
Cloud Platforms
Advanced SQL

+8 more

About Atlan

atlan.com

Atlan is a leading active metadata platform designed to empower modern data teams. It facilitates the discovery, understanding, and collaboration on data assets by unifying data, AI governance, and metadata management, allowing organizations to efficiently manage their data landscape. The platform features capabilities for data discovery, automated lineage tracking, and supports a wide array of integrations to streamline workflows across data environments. Atlan serves industry leaders globally, focusing on unlocking the full value of data and AI through enterprise-grade solutions.