Technical Support Engineer

DataDome(1 month ago)

RemoteFull TimeMedior$96,167 - $128,352 (estimated)Technical Support

About this role

The Technical Support Engineer will join DataDome’s European technical support team to work directly with enterprise clients, helping them adopt and get the most from DataDome’s bot management platform. The role supports a 24/7 model, is remotely managed, and offers opportunities to develop expertise in cloud software, cybersecurity, and AI. The position involves collaboration with global teams including Customer Success, Engineering, and Threat Research to maintain service quality and incident response.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Monitoring
Ticketing
Escalation
On-Call
Collaboration
Bot Detection
Dashboard

+14 more

About DataDome

datadome.co

DataDome is a bot protection and mitigation platform that defends websites, mobile apps and APIs from automated threats such as web scraping, credential stuffing, carding and scalper bots. It combines real‑time device fingerprinting, behavioral analysis and machine learning to detect and block malicious traffic at scale while minimizing false positives. DataDome integrates via SDKs, reverse proxies and CDN/cloud plugins and provides dashboards, analytics and threat intelligence for visibility and incident response. Organizations in e‑commerce, travel, adtech and financial services use it to preserve revenue, protect user accounts and maintain site performance.