Technical Support Engineer
Freedom Solutions Group(1 month ago)
About this role
Litera is a legal technology company that builds integrated software tools for law firms. The Technical Support Engineer will provide high-quality technical assistance for a key product, acting as a customer-facing expert and liaison to Development, Product, and Services teams to ensure efficient issue resolution and product feedback.
Required Skills
- Microsoft Word
- Legal Documents
- Document Management
- VBA Scripting
- SQL
- Troubleshooting
- Customer Support
- JIRA
- Ticketing Systems
- Communication
Qualifications
- Bachelor's Degree in Scientific or Analytical Discipline
- Master's Degree in Scientific or Analytical Discipline
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