Technical Support Engineer
Luminance(8 months ago)
About this role
Luminance, a pioneer in Legal-Grade™ AI for enterprise, is hiring into its Support team to be the primary customer-facing contact for prospective and existing clients. The role involves working with multinational law firms and enterprise customers to facilitate adoption of Luminance’s technology and build strong client relationships. It is suited to candidates with strong communication, analytical backgrounds, and a customer-focused attitude.
Required Skills
- Ticketing
- Customer Support
- Communication
- Problem Solving
- Time Management
- Account Management
- Troubleshooting
- Product Knowledge
- Relationship Building
Qualifications
- Bachelor's Degree (Scientific/Analytical)
- Master's Degree (Scientific/Analytical)
- 2:1 (UK)
- GPA 3.5 (US)
About Luminance
luminance.comLuminance is a pioneering company offering an end-to-end AI solution specifically designed for contract management. Utilizing its Legal-Grade™ Agents, Luminance automates, expedites, and enhances contract activities across various business touchpoints. The platform is renowned for its ability to streamline processes and improve efficiency, making it an indispensable tool for legal teams and enterprises engaged in contract activities.
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