Technical Support Engineer

TraceLink, Inc

2 months ago

India

Onsite

Full Time

Medior

1 applicant

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About this role

A Technical Support Engineer at TraceLink is part of the Technical Support organization responsible for ensuring customers successfully implement and utilize the TraceLink Life Sciences Cloud. The role serves as a technical liaison between customers and internal teams to support customer satisfaction and product adoption. It focuses on diagnosing and escalating product issues while contributing to support process improvements.

Skills

Qualifications

BS in Computer Science or similar information technology degree

About TraceLink, Inc

tracelink.com

TraceLink powers the world’s largest digital network for agentic supply chain orchestration, helping life sciences partners deliver medicines faster, safer, and more reliably to patients. Its cloud-based platform connects manufacturers, contract organizations, wholesalers, pharmacies and regulators to provide serialization, track-and-trace, regulatory compliance, end-to-end visibility and supply orchestration. TraceLink combines networked connectivity, data standards, analytics and automation to detect and resolve disruptions, enforce provenance and accelerate product launches across global, regulated supply chains. Life sciences companies rely on TraceLink for industry-tailored solutions and the scale to manage complex, compliance-driven distribution networks.