Technical Support Engineer

Glean(6 days ago)

HybridFull TimeMedior$121,850 - $161,958 (estimated)Support Engineering

About this role

Glean is hiring a Technical Support Engineer to be a trusted technical resource for enterprise customers, driving both proactive and reactive support and ensuring a high-quality customer experience. The role supports implementation, customization, onboarding of data sources, and coordinates with internal teams to improve product and service. It focuses on delivering technical solutions that maximize customers’ use of Glean’s Work AI platform.

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Required Skills

Troubleshooting
REST APIs
SSO
SAML
OAuth
Networking
Cloud Platforms
SQL Databases
Kubernetes
Linux

+9 more

About Glean

glean.com

Glean is a Work AI platform that connects directly to an enterprise’s data to deliver unified search, an AI assistant, and autonomous agents. It helps employees find knowledge across apps, generate content, and automate tasks by surfacing answers from documents, inboxes, and cloud tools. Glean emphasizes secure, governed access and broad integrations with common enterprise systems so organizations can scale AI without losing control. Companies use it to centralize knowledge, speed onboarding, and reduce time spent searching or doing routine work.