Technical Support Engineer
Darktrace
About this role
Darktrace is seeking a technically minded individual to join their Customer Support team, providing front-line assistance, troubleshooting, and ensuring the optimal functioning of their cybersecurity software. The role involves interaction with customers and development teams, with extensive training provided.
Skills
About Darktrace
darktrace.comDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.
Recent company news
Cyber MagazineWhy Darktrace Chose Navan to Help Hyper-Personalise Travel
1 day ago
Industrial CyberDarktrace names Eve Saltman and Marty Overman to executive roles to grow US presence, opens Dallas deployment center
Aug 6, 2025
Dallas Innovates$5.3B U.K. Cybersecurity Co. Darktrace Opens North Texas Office, Names New U.S. Execs
Aug 5, 2025
DarktraceLangham Logistics
Oct 21, 2025
ExecutiveBizDarktrace Announces New Execs, Facilities
Aug 5, 2025
About Darktrace
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Darktrace.
Salary
$65k – $75k
per year