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Technical Support Engineer at StarTree - ApplyBlast

Technical Support Engineer

StarTree

2 months ago

2.7 on Glassdoor

Remote

Full Time

Medior

6 applicants

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About this role

StarTree is seeking a Technical Support Engineer to serve as a critical interface between customers and internal teams, providing expert assistance on Apache Pinot and the StarTree Platform. The role involves troubleshooting performance and configuration issues, handling on‑call production incidents, and contributing to knowledge bases and internal tooling to enhance customer satisfaction.

Responsibilities

Collaborate with field technical teams and Engineering to troubleshoot performance issues
Provide exceptional customer support through tickets, Slack Connect, and Zoom
Create internal tooling and improve processes to increase team efficiency

Skills

Qualifications

Certification in Solutions Architecture (AWS, Google Cloud, or Azure)Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics

About StarTree

startree.ai

Headquarters

Mountain View, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

StarTree is a managed real-time analytics platform that delivers OLAP at massive speed and scale. Built by the creators of Apache Pinot, it enables companies to power low-latency dashboards, user-facing analytics, and continuous insights across high-cardinality, high-throughput data. StarTree combines a managed service with the ingestion, indexing, and fast-query components needed to run production-grade, scalable real-time analytics without building a custom stack.