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Technical Support Engineer at StarTree - ApplyBlast

Technical Support Engineer

StarTree

1 month ago

2.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer at StarTree serves as a critical interface between customers and internal teams, providing technical expertise to ensure customer success with the StarTree Platform and Apache Pinot. This role involves delivering exceptional support for urgent production issues, troubleshooting complex challenges, and acting as a trusted advisor to drive customer satisfaction. The position requires collaboration with engineering and field teams to resolve performance issues while contributing to knowledge base documentation and process improvements.

Responsibilities

Troubleshoot and resolve performance and configuration issues for StarTree customers
Provide exceptional customer support through tickets and Slack Connect
Document solutions and best practices to contribute to the knowledge base

Skills

About StarTree

startree.ai

Headquarters

Mountain View, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

StarTree is a managed real-time analytics platform that delivers OLAP at massive speed and scale. Built by the creators of Apache Pinot, it enables companies to power low-latency dashboards, user-facing analytics, and continuous insights across high-cardinality, high-throughput data. StarTree combines a managed service with the ingestion, indexing, and fast-query components needed to run production-grade, scalable real-time analytics without building a custom stack.