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© All Rights Reserved. ApplyBlast.com
Rootly
Rootly is seeking a Technical Support Engineer to provide B2B customers with expert assistance across email, phone, chat, and remote desktop, handling incoming technical inquiries, troubleshooting issues, and escalating complex problems. The role involves creating documentation, gathering product feedback, and staying current with platform updates in a hybrid work environment.
Rootly is an incident management and response platform for engineering and SRE teams that helps detect, coordinate, and resolve service incidents. It surfaces runbooks and automations directly in collaboration tools (notably Slack) and integrates with popular ops tooling like PagerDuty, Jira, and status pages to streamline alerts, on‑call routing, and ticketing. Rootly centralizes incident timelines, communications, and postmortem workflows, and provides analytics to help teams reduce mean time to resolution and improve reliability. Teams use it to standardize runbooks, automate repetitive tasks during incidents, and accelerate post-incident learning.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Rootly.
Rootly didn’t post a salary, so this is our estimate from similar listings.
20% below the average for this role
Rootly Raises $12M to Help Enterprise IT Teams Resolve Incidents 80 Percent Faster
Aug 10, 2023
