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Technical Product Support Specialist at Securly - ApplyBlast

Technical Product Support Specialist

Securly

3 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Technical Product Support Specialist at Securly provides frontline technical assistance to K‑12 schools, handling inquiries via phone, chat, email, and web portals. The role focuses on troubleshooting, issue resolution, and maintaining high customer satisfaction while documenting and escalating complex cases as needed.

Responsibilities

Provide first‑line technical support via phone, chat, email and web tickets
Troubleshoot and resolve product issues across Windows, macOS, and ChromeOS environments
Document tickets and contribute to knowledge‑base resources

Skills

Qualifications

CompTIA A+CompTIA Network+ITIL

About Securly

securly.com

Headquarters

Charlotte, North Carolina, United States

Company Size

201-500 employees

Founded

2012

View Profile

Securly is a cloud-based student safety and device management company that helps K–12 schools protect students online both at school and at home. Their platform combines web filtering, device management, and student-wellbeing monitoring with alerting tools that surface risks like self-harm, bullying, and other concerning behavior. Designed for quick deployment, Securly provides administrators, teachers, and parents with dashboards and integrations to monitor activity, manage devices, and respond to incidents. Schools use Securly to support safe remote learning, compliance, and proactive student safety programs.