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Technical Support Engineer at Sonatype - ApplyBlast

Technical Support Engineer

Sonatype

4 months ago

3.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The role involves providing technical support for Sonatype's software supply chain products, troubleshooting incidents, reproducing defects, and assisting customers through various channels. The engineer will also collaborate with product and engineering teams, contribute to knowledge bases and diagnostic tools, and help prioritize product enhancements.

Responsibilities

Debug and troubleshoot incidents with Sonatype products
Replicate customer deployment environments for testing
Respond to customer inquiries via support cases, email, chat, and phone

Skills

About Sonatype

sonatype.com

Headquarters

Fulton, Maryland, United States

Company Size

501-1000 employees

Founded

2008

View Profile

Sonatype provides intelligence and automated governance to help organizations build software faster and safer using open source and AI. Their platform detects and manages open‑source risk, automates policy enforcement across the software development lifecycle, and integrates into developer workflows to secure the software supply chain. From the creators of Nexus Repository, Sonatype’s tools enable development and security teams to govern components, reduce vulnerabilities, and accelerate delivery.