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Technical Support Engineer at SentinelOne - ApplyBlast

Technical Support Engineer

SentinelOne

3 months ago

4.4 on Glassdoor

Florida, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer provides multi‑platform technical assistance via phone, email, and chat, troubleshooting security and cloud issues while collaborating with engineering teams. The role involves documenting cases clearly, contributing to knowledge‑base resources, and maintaining high customer satisfaction by meeting service level agreements.

Responsibilities

Provide phone, email, and chat technical support to customers
Document case activities and maintain clear knowledge base articles
Collaborate with research and development teams to identify root causes and solutions

Skills

About SentinelOne

sentinelone.com

Headquarters

Mountain View, California, United States

Company Size

1001-5000 employees

Founded

2013

View Profile

SentinelOne is a cybersecurity company that provides an AI-powered platform for endpoint, cloud, identity, and data security. Its products help organizations prevent, detect, and respond to threats across devices, workloads, and enterprise environments.