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Technical Support Engineer at Veeam Software - ApplyBlast

Technical Support Engineer

Veeam Software

1 month ago

3.7 on Glassdoor

Tokyo, Tokyo, Japan

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Engineer will serve as the first point of contact for Veeam Software's customers, handling incoming support cases for data protection and backup solutions. The role involves initial troubleshooting, log collection, and resolution of routine issues, with escalation of complex problems to senior engineers. It offers a structured onboarding and certification path to build expertise in backup, virtualization, cloud, and data protection technologies.

Responsibilities

Provide first-line technical support to B2B customers via phone, email, and web conferencing
Troubleshoot, collect logs, and resolve routine backup and recovery issues
Own cases from intake through resolution or escalation while documenting interactions

Skills

About Veeam Software

veeam.com

Headquarters

Kirkland, Washington, United States

Company Size

5001-10000 employees

Founded

2006

View Profile

Veeam Software provides data resilience, security, and AI trust solutions for enterprises operating across cloud, SaaS, Kubernetes, on-premises, and hybrid environments. Its platform spans backup and recovery, ransomware protection, Data Security Posture Management (DSPM), AI governance, and cyber extortion response through its Coveware division. Founded in 2006 and headquartered in Baar, Switzerland, Veeam is recognized as a leader in data protection and data resilience by Gartner and Forrester.