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Technical Support Engineer at Okta - ApplyBlast

Technical Support Engineer

Okta

1 year ago

3.7 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

The Technical Support Engineer serves as the primary point of contact for Okta's enterprise customers, taking end-to-end ownership of support issues from initial troubleshooting to resolution. This role requires a seasoned technical specialist with deep expertise in cloud technologies, directory services, and security protocols to ensure timely and high-quality customer experiences. The position involves collaborating with engineering teams to report bugs, maintaining knowledge repositories, and advocating for customers to drive process improvements and product enhancements.

Responsibilities

Take end-to-end ownership of customer issues including troubleshooting and resolution
Provide technical guidance to help customers integrate and deploy Okta products
Document bugs and translate customer issues into engineering centric reports

Skills

Qualifications

BA/BS/MS in Computer Science, Management Information Systems, or related disciplineNetwork+Security+Cisco CCNACISSP

About Okta

okta.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2009

View Profile

Okta is a cloud-based identity and access management platform that secures access for employees, customers, partners, and AI-driven systems. The Okta and Auth0 platforms provide single sign-on, adaptive multi‑factor authentication, user lifecycle and directory management, API access management, and identity governance to automate and protect authentication flows. Organizations use Okta to implement Zero Trust identity controls, integrate with thousands of apps, and deliver developer-friendly APIs and extensible customer identity solutions at scale.