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Technical Support Engineer at Twilio - ApplyBlast

Technical Support Engineer

Twilio

27 days ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Twilio is seeking a Technical Support Engineer to join the Onboarding Compliance and Support team, where you will serve as the primary point of contact for customers using the Console platform. In this remote role based in Estonia, you will troubleshoot complex technical issues, manage customer accounts, and collaborate with internal engineering and product teams to resolve problems and improve support processes. The position requires strong communication skills, technical aptitude, and the ability to work flexible shifts in a 24/7 support environment.

Responsibilities

Address customer issues and provide feedback to Product and Engineering teams
Troubleshoot and resolve Quality of Service issues and escalations
Collaborate with teammates and file JIRAs to report reproducible bugs

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.