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Technical Support Engineer at Tines - ApplyBlast

Technical Support Engineer

Tines

14 days ago

4.6 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer provides technical support and consultation to customers and colleagues, focusing on troubleshooting and resolving technical queries to ensure customer satisfaction. This role involves handling inquiries across multiple channels, diagnosing issues related to API integrations and system configurations, and building workflows on remote sessions with customers. The position requires working a Sunday-Wednesday schedule as part of a follow-the-sun rotation, including independent weekend shifts.

Responsibilities

Troubleshoot customer inquiries and resolve technical issues across multiple channels
Build and modify workflows on remote sessions with customers
Document steps for connecting to new tools and provide product feedback

Skills

About Tines

tines.com

Headquarters

Dublin, Dublin, Ireland

Company Size

201-500 employees

Founded

2018

View Profile

Tines is an AI-powered workflow orchestration platform for security and IT teams. It lets teams connect tools and build or deploy intelligent agents and automated workflows—often with a no-code/low-code approach—to automate repetitive tasks, reduce risk, and eliminate technical debt at scale. The platform integrates with existing security and IT tooling and provides orchestration, governance, and auditability for use cases like incident response, threat investigation, and routine IT operations. Organizations choose Tines for secure, scalable automation that delivers fast time-to-value for security operations.