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Technical Support Engineer at Kargo - ApplyBlast

Technical Support Engineer

Kargo

11 days ago

3.5 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

This role provides remote technical support to Field Operations Technicians, monitoring deployed hardware and troubleshooting system alerts to ensure reliable logistics operations. The position involves creating technical documentation, automating repetitive tasks, and collaborating with software engineers to improve internal tools and workflows. It requires a hands-on technical background with experience in hardware, networking, or IoT systems.

Responsibilities

Provide remote technical support to Field Operations Technicians during hardware installations and repairs
Monitor deployed hardware and investigate system alerts to maintain reliable operations
Create and maintain standard operating procedures and technical documentation to streamline processes

Skills

Qualifications

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical fieldCompTIA A+

About Kargo

kargo.ai

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2019

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Kargo is a logistics technology company that helps enterprises "command your freight" by digitizing shipping, receiving, and inventory workflows. Its platform (including products like Kargo Tower and Kargo Lift) provides automated scanning, damage and load verification, shipment verification, inventory visibility, shelf-life and lot-code traceability, and tools for claims management, financial reconciliation, ASNs, and vendor scorecarding. Kargo is aimed at warehouses, retailers, distributors, and manufacturers looking to automate operations, improve compliance (e.g., FSMA), reduce shrink and disputes, and gain real‑time visibility into freight and inventory.