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Technical Support Engineering IC3 at Microsoft - ApplyBlast

Technical Support Engineering IC3

Microsoft

10 days ago

4.0 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves empowering customers and organizations by resolving complex technical challenges and escalations within a geographically distributed, inclusive team. The position requires collaborating across teams to drive partner satisfaction, maintain accurate case coding, and contribute to continuous improvement initiatives. It focuses on delivering excellent customer experiences through proactive communication and problem-solving.

Responsibilities

Review, scope, investigate, and solve customer challenges and issues
Support escalations and queries from Frontline Delivery Partner Advocates
Identify cases requiring escalation and drive partner satisfaction

Skills

Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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