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Technical Support Escalation Manager at SentinelOne - ApplyBlast

Technical Support Escalation Manager

SentinelOne

23 days ago

4.4 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Support Escalation Manager serves as the primary technical interface between Technical Support and Product/Engineering teams, focusing on validating, prioritizing, and resolving customer-driven escalations. This senior individual-contributor role leverages deep subject-matter expertise and advanced troubleshooting skills to reduce unnecessary escalations and improve product supportability. The position involves analyzing recurring issues, coaching support engineers, and collaborating cross-functionally to enhance product quality and documentation.

Responsibilities

Serve as primary technical interface between Support and Product Engineering teams
Review validate and prioritize Engineering escalations from Support
Analyze recurring issues to improve product quality and Support readiness

Skills

About SentinelOne

sentinelone.com

Headquarters

Mountain View, California, United States

Company Size

1001-5000 employees

Founded

2013

View Profile

SentinelOne is a cybersecurity company that provides an AI-powered platform for endpoint, cloud, identity, and data security. Its products help organizations prevent, detect, and respond to threats across devices, workloads, and enterprise environments.