Escalation Management Senior Specialist
Qualtrics(11 days ago)
About this role
An Escalation Management specialist at Qualtrics manages customer and executive escalations, working cross-functionally to resolve technical and non-technical issues and proactively reduce recurrence. The role maintains deep product knowledge, supports and enables end users, and mentors entry-level specialists through training and coaching.
Required Skills
- Escalation Management
- Technical Troubleshooting
- Customer Communication
- Mentoring
- Front-End
- Data Analytics
- Problem Solving
- SDK
- SSO
- On-Call
+1 more
Qualifications
- Bachelor's Degree
About Qualtrics
qualtrics.comQualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.