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Technical Support Escalations Specialist at Halter - ApplyBlast

Technical Support Escalations Specialist

Halter

8 days ago

4.2 on Glassdoor

Auckland, Auckland, New Zealand

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Escalations Specialist at Halter owns high-stakes customer support cases, acting as a bridge between Support, Product, and Account Managers to resolve complex issues. The role involves deep technical investigation, on-farm troubleshooting, and proactive customer health tracking to drive churn recovery and improve overall customer experience. This position requires a blend of technical curiosity, practical farm understanding, and strong communication skills to deliver meaningful solutions for farmers.

Responsibilities

Own high-stakes customer escalations and drive issues to resolution
Investigate complex technical and environmental issues on-farm
Track customer health metrics and lead churn recovery plans

Skills

About Halter

halterhq.com

Headquarters

Awhitu Central, Auckland, New Zealand

Company Size

51-200 employees

Founded

2016

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Halter is a livestock technology company that provides virtual fencing and pasture management via solar-powered GPS collars paired with an easy-to-use mobile app. Their system lets farmers create virtual boundaries, shift cows remotely, monitor animal health and detect heats, and optimise grazing to increase pasture utilisation and reduce farm workload. Trusted by 1,000+ farmers across markets (NZ, AU, US), Halter focuses on practical hardware and software solutions that improve farm efficiency and animal welfare.