The Critical Update inc
The Technical Support / Helpdesk role provides remote end‑user assistance for small businesses and non‑profit clients in the Austin area, handling issues such as virus cleanup, data recovery, cloud migrations, networking, and server maintenance. The position involves responding to service calls, documenting solutions, and collaborating with vendors while maintaining strong communication with customers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for The Critical Update inc.