Technical Support Manager, D&M
Autodesk Canada Co.(4 days ago)
About this role
The role involves leading a customer support team that provides technical assistance on 3D design, engineering, and entertainment software. The manager will focus on improving support processes, resolving escalated issues, and developing their team, all while maintaining high customer satisfaction and service standards.
Required Skills
- Customer Support
- Technical Support
- Leadership
- CRM Tools
- Support Processes
- Communication
- Data Analysis
- Support Escalation
- Team Management
- Change Management
About Autodesk Canada Co.
autodesk.comAutodesk is a leading company in 3D design, engineering, and entertainment software that enables users to imagine, design, and create innovative solutions across various industries. The company's products serve a wide range of sectors including architecture, manufacturing, construction, and media & entertainment. Autodesk is dedicated to sustainability and improving workflows, providing tools like AutoCAD, Revit, and Maya to enhance creativity and efficiency. With a strong commitment to technology and user-centric design, Autodesk helps shape the future of digital design and construction.
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