Technical Support Manager
PackageX(17 days ago)
About this role
PackageX is a fast-growing startup focused on physical AI in enterprise logistics, providing real-time insights and operational workflows between record systems and the physical world. The company aims to make logistics systems more intelligent without replacing existing infrastructure, starting with inbound receiving and expanding across multiple workflows.
Required Skills
- Node.js
- Debugging
- Automation
- Support
- Incident Management
- Customer Support
- Root Cause Analysis
- Code Analysis
- SaaS
- Troubleshooting
Qualifications
- BS in Computer Science
- 5+ years in Technical Support or Software Engineering
- Leadership experience
About PackageX
packagex.ioPackageX provides vision AI workflows that turn any camera into an intelligent agent for logistics operations. Its platform reads shipping and logistics documents, identifies and counts inventory, and detects exceptions (damages, mislabels, missing items) to automate manual checks. Built to deploy in hours rather than months, PackageX focuses on rapid integration with existing cameras and operational workflows to reduce errors and speed throughput. Logistics teams, carriers, and warehouses use it to scale inspection, reconciliation, and exception-handling without heavy custom engineering.
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